FAQ’s & Refund Policies

Questions or Comments?

If you have a question that was not answered on our website or a comment that you would like to share with us , please click here. We look forward to hearing from you.

We try to respond to all inquiries within 48 hours. We hope this on-line feedback feature better serves your needs.

Apartment Reservations

1. When is the earliest I can check in?
Check-in time is at 3:00 p.m. Earlier check-in depends on availability Check-out time is 12:00 noon

– HEALTH CLUB
1. Do you have health club facilities?
Yes. Our fully equipped Fitness Center is located on the 6th floor . It is open daily between 7am – 10pm.

2. What type of fitness equipment is available?
Our Health Club offers a licensed and certified staff, and a variety of the latest workout equipment and services such as:

  • Treadmills
  • Lifecycles
  • Elliptical Cross Trainers
  • Life Steps
  • Universal Weight Stations
  • Free weights
  • Sundeck
  • Men & Women’s Locker Rooms (free daily usage)
  • Men & Women’s Dry Sauna

3. Is there an admission fee to use the Health Club?
No. Use is complimentary for all guests and accessible using your guest room key.

4. Do you have a swimming pool?
Yes. We offer an outdoor pool and sun deck open daily from 7a.m. – 10:00 p.m. Use is complimentary for all guests and accessible using your guest room key.

Hotel Policies

1- Age Requirement Policy
Guests must be at least 21 years of age to check in

2- Smoking Policy
All apartments are 100% non-smoking. A AED 750 cleaning fee will be charged to any guest who violates the smoking policy.

Comments are closed.